Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern access to and use of the public VNLA.co.za website at https://vnla.co.za, the VNLA SaaS application at https://app.vnla.co.za, APIs, workflow automation services, artificial intelligence services, messaging integrations and related products and services (collectively, the "Services").

The Services are provided by VNLA Technologies (Pty) Ltd, trading as VNLA.co.za. ("VNLA", "we", "us" or "our").

By creating an account, accepting a quotation or order, subscribing to a plan, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy.

2. Company Information

VNLA Technologies (Pty) Ltd, trading as VNLA.co.za.

VNLA.co.za is operated by VNLA Technologies (Pty) Ltd, a private company registered in the Republic of South Africa under registration number 2026/608517/07, with its registered office at Clearwater Office Park, Building 3, Ground Floor, Millenium Road, Christiaan de Wet Road, Johannesburg, Gauteng, 1735, South Africa.

Company registration number: 2026/608517/07
Company type: Private company
Country of registration: Republic of South Africa
Registration date: 31 July 2026
Registered office, physical address and address for service of legal notices:
Clearwater Office Park
Building 3, Ground Floor
Millenium Road, Christiaan de Wet Road
Johannesburg, Gauteng, 1735
South Africa
Contact enquiries must be submitted by email.
Legal email: legal@vnla.co.za
Support email: support@vnla.co.za
General contact email: hello@vnla.co.za
Website: https://vnla.co.za
Application URL: https://app.vnla.co.za

3. The VNLA Service

VNLA provides business software and automation functionality that may include:

• workflow and business-process automation;
• AI-assisted business processes and AI-generated content;
• lead, contact and customer management;
• quote creation and approval workflows;
• WhatsApp, email, SMS and other communication integrations;
• website forms and website-chat functionality;
• conversation and human-handoff tools;
• tasks, notifications and follow-ups;
• workflow templates and workflow execution;
• business dashboards and reporting;
• third-party integrations;
• API access where enabled; and
• AI-credit, messaging and usage tracking.

Features depend on your subscription plan, account configuration, integration availability and the release status of individual features.

4. Accounts and Authentication

You must provide accurate and current information when registering or using VNLA.

VNLA may use passwordless authentication, including one-time passwords ("OTPs") delivered by email, SMS, WhatsApp or another supported channel.

You are responsible for:

• protecting access to your email address, telephone number and devices;
• ensuring only authorised persons access your VNLA account;
• maintaining appropriate user permissions;
• not sharing OTPs or authentication credentials with unauthorised persons; and
• promptly informing VNLA if you suspect unauthorised access.

5. Tenants and Authorised Users

VNLA is a multi-tenant platform. Each customer organisation may have a separate tenant containing its users, workflows, contacts, conversations, quotes, usage information and other business data.

Tenant administrators are responsible for managing users, roles and permissions within their organisation and for ensuring that invited users are authorised to access the relevant information and functionality.

6. Customer Data

"Customer Data" includes information, messages, documents, files, contacts, prompts, workflow data and other content submitted to or processed through VNLA by you or on your behalf.

As between you and VNLA, you retain ownership of your Customer Data.

You grant VNLA the limited rights necessary to host, copy, transmit, process, analyse and otherwise use Customer Data to provide and secure the Services, execute your instructions and workflows, provide technical support, maintain backups and comply with applicable law.

7. Privacy, POPIA and Your Responsibilities

VNLA processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 ("POPIA").

Where you use VNLA to collect or process information relating to your customers, prospects, staff, suppliers or other persons, you are responsible for ensuring that you have a lawful basis for that processing and provide any required privacy notices or obtain consent where legally required.

Depending on the circumstances, your organisation may act as the responsible party and VNLA may act as an operator processing personal information on your instructions.

Where VNLA acts as an operator for a customer that is the responsible party, VNLA will process personal information only as necessary to provide the Services or in accordance with the customer's authorised instructions, and will treat that information as confidential. VNLA will maintain appropriate technical and organisational safeguards and reasonable security measures appropriate to the nature of the information and the reasonably foreseeable risks.

VNLA may engage subprocessors and third-party service providers where reasonably required to deliver, support or secure the Services, subject to appropriate data-protection and confidentiality obligations. Where reasonably applicable, VNLA will assist the customer with legitimate data-subject requests relating to information processed on the customer's behalf.

If VNLA has reasonable grounds to believe that personal information processed on a customer's behalf has been accessed or acquired by an unauthorised person, VNLA will notify that customer as soon as reasonably possible, subject to applicable law and any lawful restriction on notification. On termination or an authorised customer request, VNLA will delete, destroy, return or de-identify such information where reasonably practicable, except to the extent retention is required by law, necessary for legitimate security or legal purposes, or remains temporarily in protected backups.

Our separate Privacy Policy explains VNLA's privacy practices in greater detail.

8. Artificial Intelligence Services

VNLA may provide functionality using artificial intelligence and machine-learning systems supplied by VNLA or third-party AI providers.

AI functionality may include:

• classification and intent detection;
• structured information extraction;
• summaries and suggested responses;
• drafting and content generation;
• lead scoring or workflow recommendations;
• quote assistance; and
• other workflow-related AI functionality.

AI outputs require appropriate review

AI-generated content may be inaccurate, incomplete, misleading or unsuitable for a particular purpose. You remain responsible for how AI-generated outputs are used in your business.

Appropriate human review should be performed before relying on an AI output for a material contractual, financial, legal, safety-related or other important decision.

VNLA does not represent that AI-generated content constitutes legal, financial, medical, accounting or other regulated professional advice.

9. Automated Workflows

VNLA allows actions to occur automatically based on triggers, configuration, conditions, business rules, AI results and workflow steps.

You are responsible for reviewing and testing workflows before using them in live business processes, including verifying recipients, messages, pricing, customer information, conditions, integration settings and approval requirements.

VNLA is not responsible for an incorrect business action caused solely by incorrect Customer Data, configuration, workflow instructions or integration settings supplied by you, except to the extent that the error resulted from VNLA failing to provide the Services as agreed.

10. WhatsApp, Email, SMS and Third-Party Communication Services

VNLA may integrate with WhatsApp, email, SMS, social messaging and other communication providers.

Your use of those providers may also be subject to their own terms, privacy policies, acceptable-use rules, template requirements and pricing.

You are responsible for ensuring that:

• you have appropriate authority to communicate with recipients;
• your marketing communications comply with applicable law;
• contact lists have been lawfully obtained;
• you comply with applicable third-party platform policies; and
• you honour applicable opt-out and unsubscribe requests.

VNLA cannot guarantee that every third-party message will be delivered or that every external communication platform will remain continuously available.

11. Acceptable Use

You may not use VNLA to:

• violate applicable law or regulation;
• send unlawful unsolicited communications;
• impersonate another person or organisation;
• commit fraud or facilitate deceptive activity;
• infringe intellectual-property rights;
• upload or distribute malware or malicious code;
• gain unauthorised access to systems, accounts or information;
• interfere with the security or operation of VNLA;
• probe, scrape or attack VNLA infrastructure without permission;
• process personal information unlawfully;
• circumvent account, usage or billing controls; or
• materially harm VNLA, another customer or a third party.

VNLA may investigate suspected abuse and temporarily restrict access where reasonably necessary to protect customers, information, systems or third parties.

12. Subscriptions

Paid VNLA Services are generally provided on a recurring subscription basis unless a separate quotation, order or written agreement states otherwise.

Your plan, price, included functionality, workflow limits, AI-credit allowances, message allowances and other applicable limits are displayed during signup, on the applicable pricing page, inside your VNLA account or in an applicable quotation.

Subscriptions continue for successive billing periods until cancelled in accordance with these Terms.

13. Beta, Free and Promotional Pricing

VNLA may make selected plans available during beta or early access and may offer introductory free periods or promotional prices.

No payment information is required to register for or start the initial free Starter Beta period. Where payment information is required to continue into a paid subscription, the applicable payment process will be presented before paid billing begins.

Where a different promotional offer is shown to you during signup, the offer presented at the time you subscribe will apply to that subscription.

Plans marked unavailable, disabled, coming soon or similar are not available for purchase merely because they are displayed on the website or platform.

14. AI Credits, Messaging and Usage

Certain VNLA plans include AI credits, message allowances, workflow allowances or other usage entitlements.

AI credits are VNLA billing and usage units and do not necessarily correspond directly to a fixed number of third-party model tokens.

Credit or usage calculations may take into account:

• AI provider and model costs;
• input and output processing;
• workflow execution;
• messaging charges;
• infrastructure usage; and
• other service costs associated with providing the relevant functionality.

Additional usage may require purchasing additional credits, paying usage-based charges, or upgrading your subscription.

15. Fees and Payment

You agree to pay the fees applicable to your subscription and usage.

Unless expressly stated otherwise:

• subscription fees are charged in advance;
• usage-based charges may be billed in arrears;
• prices are stated in South African Rand where applicable; and
• applicable taxes will be identified where required.

If payment fails, VNLA may retry payment, request an alternative payment method, restrict paid functionality or suspend the affected account after reasonable notice.

Fees properly incurred are non-refundable except where required by applicable law or expressly agreed by VNLA.

16. Price Changes

VNLA may change subscription or usage pricing from time to time.

Where a pricing change affects an existing paid subscription, VNLA will provide reasonable advance notice. Unless otherwise agreed or required by law, a changed recurring price applies prospectively from a future billing period.

You may cancel the affected subscription before the changed recurring price takes effect.

17. Cancellation

You may cancel your subscription using functionality made available in VNLA or by contacting us.

Unless a different arrangement applies:

• cancellation prevents future subscription renewals;
• you may continue using paid functionality until the end of the paid period; and
• charges already incurred remain payable.

Nothing in these Terms removes cancellation or cooling-off rights that apply under mandatory South African consumer law.

Where section 44 of the Electronic Communications and Transactions Act 25 of 2002 applies to a transaction, a consumer may exercise the cooling-off rights provided by that legislation.

18. Suspension and Termination

VNLA may suspend or terminate access where reasonably necessary because of:

• non-payment;
• fraud or suspected fraud;
• security risks;
• unlawful activity;
• a serious or repeated breach of these Terms;
• abuse of third-party communication services;
• material risk to VNLA or its customers; or
• a legal or regulatory requirement.

Where reasonably possible, VNLA will provide notice and an opportunity to remedy the issue before permanent termination. Immediate suspension may occur where necessary to address an urgent legal, abuse or security risk.

19. Data Following Termination

Following account termination, VNLA may retain Customer Data for a limited period for backups, account recovery, legal obligations, security, dispute resolution and legitimate business records.

Information will thereafter be deleted, de-identified or retained only where there is a lawful reason for continued retention.

You should export information you require before your account is permanently closed.

20. Intellectual Property

VNLA and its licensors retain all rights in the platform, software, interfaces, architecture, workflow engine, documentation, branding, APIs, VNLA-created templates, designs and underlying intellectual property.

While your subscription remains active, you receive a limited, non-exclusive, non-transferable right to use the Services for your authorised business purposes.

You may not copy, reverse engineer, reproduce, resell or create derivative versions of the VNLA platform except where permitted by applicable law or expressly authorised.

Customer Data remains subject to section 6 and does not become VNLA property merely because it is processed through the Services.

21. Confidentiality

Each party may receive confidential information belonging to the other. The receiving party must take reasonable precautions to protect confidential information and use it only for purposes connected with the Services.

Confidentiality obligations do not apply to information that is already lawfully public, was independently developed without the confidential information, was lawfully known before disclosure, or must be disclosed under law.

22. Security

VNLA will implement reasonable technical and organisational safeguards appropriate to the Services and the nature of information processed.

No internet-connected platform can guarantee absolute security. You must maintain appropriate security over your own devices, accounts, integrations and authorised users.

Suspected security incidents affecting your VNLA account should be reported promptly to support@vnla.co.za.

23. Service Availability

VNLA aims to provide a reliable service but does not guarantee uninterrupted operation or 100% availability.

Temporary interruption may result from:

• planned or emergency maintenance;
• software or infrastructure upgrades;
• internet, cloud or telecommunications failures;
• third-party platform outages;
• cybersecurity incidents; or
• events beyond VNLA's reasonable control.

Where practicable, VNLA will take reasonable steps to minimise interruptions.

24. Beta and Preview Features

Beta, early-access, preview and experimental functionality may be incomplete and may contain defects. VNLA may change, restrict or discontinue these features.

You should not rely on beta functionality as the sole mechanism for a critical business process unless appropriate manual or alternative controls are in place.

25. Warranties and Mandatory Rights

VNLA will provide the Services with reasonable care and skill.

Except for warranties expressly stated in these Terms and warranties that cannot lawfully be excluded, the Services are supplied on an "as available" basis.

Nothing in these Terms excludes, restricts or waives a right or remedy that cannot lawfully be excluded under applicable South African law.

26. Limitation of Liability

To the maximum extent permitted by law, VNLA will not be liable for indirect, incidental, consequential or special loss, including loss of anticipated profits, revenue, opportunity or goodwill, where such exclusion is legally permitted.

VNLA is not responsible for loss caused solely by:

• inaccurate information supplied by you;
• an incorrectly configured customer workflow;
• actions contrary to VNLA documentation or warnings;
• an unauthorised customer user;
• third-party systems outside VNLA's reasonable control; or
• reliance on AI output without appropriate review where review was reasonably required.

To the maximum extent permitted by law, VNLA's aggregate liability arising from the Services will not exceed the fees paid or payable by the affected customer to VNLA during the six months immediately preceding the event giving rise to the claim.

This limitation does not apply where liability cannot lawfully be limited or excluded.

27. Third-Party Services

VNLA may depend on or integrate with third-party cloud, AI, messaging, email, payment, analytics, monitoring and API providers.

VNLA may replace or change providers where reasonably necessary to operate, secure or improve the Services. Third-party services remain subject to their own availability, policies and technology.

28. Changes to the Services and These Terms

VNLA continuously develops its platform and may add, modify, replace or discontinue functionality.

We may update these Terms to reflect product changes, new services, legal or regulatory requirements, security requirements or commercial changes.

Material changes will be communicated through the website, application, email or another appropriate channel, and the updated Terms will state their effective date.

29. Electronic Transactions and ECTA Disclosures

VNLA Technologies (Pty) Ltd, trading as VNLA.co.za, is the supplier of the Services. The supplier information and contact details required for electronic transactions are set out in sections 2 and 31.

You agree that, to the extent permitted by law, agreements and notices may be concluded and delivered electronically.

These Terms remain available on our website so that you can access, download, print or otherwise store them. Before you subscribe, the applicable subscription price and billing interval are displayed through the relevant pricing or signup process, or stated in the applicable quotation or order. Any applicable AI-credit, messaging or other usage charges are disclosed through the relevant pricing, signup or application interface, quotation or order.

Appropriate electronic records of subscriptions and transactions are provided by email, through supported account functionality or by another electronic channel used for the transaction. Supported payment methods and payment providers, where applicable, are identified during checkout. Our Privacy Policy and relevant VNLA documentation explain applicable privacy and security practices.

Nothing in these Terms is intended to deprive a consumer of mandatory rights under applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

Statutory cooling-off and other consumer rights are not excluded. Nothing in these Terms overrides mandatory South African consumer legislation.

30. Governing Law and Disputes

These Terms are governed by the laws of the Republic of South Africa.

Subject to mandatory consumer rights and statutory dispute mechanisms, disputes are subject to the jurisdiction of the courts of South Africa. Where reasonably practicable, the parties should first attempt in good faith to resolve a dispute directly.

31. Contact Information